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Return Policy

Satisfaction Guarantee

Your Satisfaction Is Our Priority

We believe every fragrance journey should be enjoyable from start to finish. If your experience is ever less than expected, please reach out to us. We are committed to offering exceptional support and making sure every concern is handled with care, understanding, and fairness.

A Commitment to Exceptional Service

Fragrance is a personal experience, and we understand that every customer’s expectations are unique. If you ever have a concern with your order, we encourage you to contact us so we can personally review your experience. Our team is committed to working with you to find a thoughtful and fair solution..

Return Support & Guidelines

Due to the personal nature of fragrances:

To maintain the quality and integrity of our fragrances, travel-size sprays are final sale and cannot be returned or refunded once shipped. Each spray is prepared new and unused, but is not provided in factory-sealed retail packaging and is ready for immediate use upon delivery..
Full-size retail bottles may qualify for return within 30 days of delivery if they remain unopened, factory sealed, unused, and in their original packaging. To ensure a smooth return experience, please contact our support team for approval before sending any item back.

All approved returns are reviewed upon arrival to confirm product condition and eligibility. Shipping fees are non-refundable; however, if an issue occurred due to an error on our part, we will gladly make it right.

Order Concerns & Delivery Support

Your experience matters to us. If your order arrives damaged or incorrect, please reach out within 7 days of delivery so our team can review your concern and provide assistance.

If a package is marked as delivered but cannot be located, we will review the shipment details and work with you to determine the best possible solution.

Fair Use & Customer Care

We are committed to providing thoughtful support and fair solutions for our customers. To maintain the integrity of our policies, we reserve the right to review, limit, or decline requests that may involve excessive claims, repeated concerns, or activity inconsistent with the intended purpose of our customer care policies.

Customer Care Policy Notice

Our Satisfaction Guarantee is a voluntary customer care program designed to provide additional support and confidence when shopping with us. It does not replace or limit any applicable consumer rights provided by law. This policy outlines how we evaluate customer concerns and provide fair, consistent support while maintaining a positive experience for all customers.